Equality in treatment is required of public servants delivering service to natural persons. I suppose that is a difficult concepts for individuals who do not perceive functions, only the individuals to be served. That is a problem because individuals are, by definition, unique and may even expect to be uniquely served. While there is an obvious, although not well recognized, conflict between individuals who want their environment, including other people, to stand still while they move around, there may be another conflict in the difference between the obligations of the public servant and the expectations of the recipient of services.