Media adjustment

So, after trying and failing to negotiate a new protocol that Verizon wanted to spring on its month-to-month customers, I let the account lapse in July. Turned it on just to see what would happen today. Tried to make a phone call. Immediately, I got connected to Verizon, which provided a sort of apology and then managed to process my payment to reactivate the phone in about five steps. Last month they tried to tell me they would no longer accept credit card payments online. Blamed it on the virus. LOL